Horrible service from Fly.Cool and Vuma Fibre.

I have been with this internet fibre provider for close to a year now. Every single week, there are times when there is no internet. We have never had a full month's worth of internet, which is what we pay for. The last 3 times when I have logged faults, via both their WhatsApp platform and email, they have not been forthcoming. The WhatsApp platform ends at the stage where they forward you to a "live agent" and we never hear from the agent. I have at least 3 emails that have not been responded to. Seems the Internet Service Provider is too busy to attend to their customer complaints. I don't get the feeling that I get my money's worth.