Horrible Service Delivery & Lies

My experience with Vumatel has been nothing more than an uphill battle. First, they never processed my order properly. I had to phone Mweb to follow up with them. Second, I arranged for an appointment at 11h30 the morning, but the techicians arrived at 9h30. Then they wanted to leave because you are not at home and want to charge you an R800 cancellation fee. When I finally arrived at home, they told me that I do not have Vuma in my complex. They did not even look if we had fibre infrastructure. They also said that they wanted to leave and would not call Vuma to confirm that there is fibre in my complex. After making a call to Vuma myself, a manager called them and told them we have fibre. Only then did they proceed. After they were done, we found out another Vuma team needs to come for the wiring. The other team arrived at 15h00, but could not find the right wires. They then said they need additional tools and will come back the next day. We arranged for 14h00. Needless to say, the team rocked up at 9h00 in the morning when I was at work. The security guard phoned me to ask me to open the gate. When the guard told them that I am not at home, they told the guard the problem is fixed and I have Vuma. That was a blatant lie, because they never entered my flat or the complex, they simply did not want to wait for me to come home. I then called Vuma to find out what is going on. The support line then told me that the supervisor will call me and explain that my Vuma is working. No-one called me. When I got home, the fibre was still the same non-working condition so I called Vuma again. This time I was told the problem is not fixed and a Vuma team will come and fix the problem before the end of the day. Someone will call me. Its the end of the day and I have heard nothing. It has been a horrible experience to work with Vuma. It is a shame that only they have fibre in my complex as other service providers take a week to install. I would advise everyone to go onto calming medication before calling Vuma for assistance as lies and bad service is 100% guaranteed.