AV
Azola V
1 reviews | Active since Mar 2024
12 Mar 2024, 15:21
Horrible service
My experience with vumatel hasn’t been excellent.I mean I pay every month whenever my WiFi experiences internet connection issues I’ll wait for a month for it to be fixed, currently it’s my second week without internet connection. I call everyday to get the technicians to fix my WiFi but it seems like this is a company with no technicians on board, with only call centre agent employed to lie to you over and over again . I going to be expected to pay the entire months bill which is ridiculous
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Replies (5)0
Replies (5)
Vumatel's replyOfficial
12 Mar 2024, 16:02Good day Azola
Thank you for taking our call. Please note that the team is working on a backlog. The team will contact you once a technician has been assigned to your ticket.
Regards
The Vuma Team
Thank you for taking our call. Please note that the team is working on a backlog. The team will contact you once a technician has been assigned to your ticket.
Regards
The Vuma Team
Vumatel's reply12 Mar 2024, 16:02
Official
Good day Azola
Thank you for taking our call. Please note that the team is working on a backlog. The team will contact you once a technician has been assigned to your ticket.
Regards
The Vuma Team
Thank you for taking our call. Please note that the team is working on a backlog. The team will contact you once a technician has been assigned to your ticket.
Regards
The Vuma Team
AV
Azola V's updateReviewer Update
14 Mar 2024, 09:282 weeks without a technician been assigned to a customer’s ticket ? What are you doing as a company’s to overcome the backlog ? Do not make that my problem. I want my WiFi to fixed today, if not please cancel my subscription.
AV
Azola V's update14 Mar 2024, 09:28
Reviewer Update
2 weeks without a technician been assigned to a customer’s ticket ? What are you doing as a company’s to overcome the backlog ? Do not make that my problem. I want my WiFi to fixed today, if not please cancel my subscription.
Vumatel's replyOfficial
14 Mar 2024, 14:02Good day Azola
As per our Telephone conversation. The team is working tirelessly to get to all the pending tickets but we are unable to provide you with a turnaround time at the moment.
Regards
The Vuma Team
As per our Telephone conversation. The team is working tirelessly to get to all the pending tickets but we are unable to provide you with a turnaround time at the moment.
Regards
The Vuma Team
Vumatel's reply14 Mar 2024, 14:02
Official
Good day Azola
As per our Telephone conversation. The team is working tirelessly to get to all the pending tickets but we are unable to provide you with a turnaround time at the moment.
Regards
The Vuma Team
As per our Telephone conversation. The team is working tirelessly to get to all the pending tickets but we are unable to provide you with a turnaround time at the moment.
Regards
The Vuma Team
AV
Azola V's updateReviewer Update
18 Mar 2024, 10:44I have not received any call coming from you. I’m taking you guys to court. This is a ****!
AV
Azola V's update18 Mar 2024, 10:44
Reviewer Update
I have not received any call coming from you. I’m taking you guys to court. This is a ****!
AV
Azola V's updateReviewer Update
18 Mar 2024, 10:45You ****ming people’s money and getting away with it, that has to stop !
AV
Azola V's update18 Mar 2024, 10:45
Reviewer Update
You ****ming people’s money and getting away with it, that has to stop !