Horrible Service

I have been struggling with an outage on my ISP for some time now and they have to wait on Vumatel, the turnaround times for them to give information to your ISP are ridiculous and unfortunately you are at their mercy, there's nothing you can do, they have no contact details if you'd like to speak to an actual technician. Please if you have the opportunity do not use an ISP who uses Vumatels lines!