Horrible Service

Hi,

I have been struggling to get my fibre up and running since 21 April now. Payment was made, and I was told that I would need to get the previous tenants (who I do not know) to cancel their line before I can get an installation done. I couldn't get a hold of the previous tenants, and with nor Mweb or Vuma Reach being of any help, my parents decided to opt for a different provider. On 22 June BriteLink came and installed the router saying I would receive an sms regarding the next steps to activate - which I still haven't received to this day. I contacted them multiple times, I kept being told it should take 24 hours. I also contacted Mweb and your colleagues have essentially washed their hands clean off the situation, and told me they did not send britelink out. How is this process taking almost 4 months? And why am I dealing with 3 different companies to have 1 service delivered? What are the next steps? Even if I request a refund, I will deal with a different company?