Horrible Service

<p>I had the vumatel cpe installed on monday and the line activated wednesday, thursday the CPE failed to power-up, I then logged a call with vumatel - the agent who received the call insisted on checking line speed against my advise that the device is not powering on 15 minutes later she logged the call, however I had to call everyday -multiple times to find out about the status of my incident, what i came against were agent after agent so blase and nonchalent about my issues and the frustration of being disconnected for so long, and all the time I was just told they are within their SLA of 48 hours and I must just wait, so I waited and of course technician never arrived within the SLA timeframe. when I called again the agent told me the technician will call me tomorrow if he is coming however they dont know what time he will be coming and they cant even guarantee if indeed he/she is coming I must just check my phone I tried complaining that atleast they can try priorisisng my incident it is already very late according to even their standards, however even that rouse no sense of urgency or commitment by the agent, she just proceeded- with no care in the world telling me that they dont have scheduling information about their techniacians I must just and there is nothing she can do. </p>