MM
Mandla M
1 reviews | Active since Dec 2021
23 Aug 2022, 10:17
Horrible Service
I am so disappointed with Vumatel, I had Fibre installed on Monday 15 August 2022 but up to now I have received log in credentials and line is not activated. I have been trying to follow up with Webafrica who told me they have escalated my query to Vumatel. To make matters worse they don't have contact details for tech support only whatsapp which goes to Webafrica who then forward message. This is so frustrating. If you thinking of installing Fibre stay away from Vumatel. You pay in advance and after that you don't receive service.
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Replies (2)
Vumatel's replyOfficial
23 Aug 2022, 12:02Good day Mandla
Thank you for getting in touch.
As per our telephone conversation, we have escalated your order for activation. We are sorry for the inconvenience and the customer experience thus far.
We will revert once the account has been activated.
Kind Regards
The Vuma Team
Thank you for getting in touch.
As per our telephone conversation, we have escalated your order for activation. We are sorry for the inconvenience and the customer experience thus far.
We will revert once the account has been activated.
Kind Regards
The Vuma Team
Vumatel's reply23 Aug 2022, 12:02
Official
Good day Mandla
Thank you for getting in touch.
As per our telephone conversation, we have escalated your order for activation. We are sorry for the inconvenience and the customer experience thus far.
We will revert once the account has been activated.
Kind Regards
The Vuma Team
Thank you for getting in touch.
As per our telephone conversation, we have escalated your order for activation. We are sorry for the inconvenience and the customer experience thus far.
We will revert once the account has been activated.
Kind Regards
The Vuma Team
MM
Mandla M's updateReviewer Update
23 Aug 2022, 17:55Vumatel promised to send technician today to change the box, but technician never came. They make promises but never keep them. Right now the only thing that I need from Vumatel is just canceling the order and refund me. I am looking for another service provider. Again as I have said Vumatel service is horrible, not trustworthy.
MM
Mandla M's update23 Aug 2022, 17:55
Reviewer Update
Vumatel promised to send technician today to change the box, but technician never came. They make promises but never keep them. Right now the only thing that I need from Vumatel is just canceling the order and refund me. I am looking for another service provider. Again as I have said Vumatel service is horrible, not trustworthy.