Horrible Service

Its been two months full waiting for my line to be fixed nothing has been done they always saying they escalated the issue when following up I ended up cancelling my services with them and ask for refund for unused 30 days voucher. All they do is calling me to pay for the 30 days voucher but I still have unused one and my line has an issue I don't understand how can I pay for something I am not using. Yesterday I had a chat with one of the Agents and they advised that there was no outage at my area so they **** to make me pay for services they not willing to fix. your service is horrible. I would never recommend anyone to use it.