LD
Lynn D

1 reviews | Active since Apr 2023

29 Oct 2024, 12:56

Horrible service

This business was just to attract clients but your service you render is ****..You send messages and get an auto respond but no one assist you.I sent a message at 6:50 am until now no respond. When I signed up for this network I advised them I get paid last day of the month for the pass 4months I have been disconnected on the 29th . I was never informed about this and the agreement I signed was to make payment on the 1st. What is the deal with Vumatel why is your communication so bad. I have never missed any payments and was never informed that they changing dates for payment to be done or was not called to be asked is it okay for the date to be changed..The owner of Vumatel must be exposed for his bad service and they way her/she runs a business .

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Replies (1)
Vumatel
Vumatel's reply29 Oct 2024, 13:48
Official
Good day Lynn ****son
We apologize for the experience thus far. Please contact your ISP for any assistance with billing and payment inquiries, as an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.

Kind Regards
The Vuma Team