Horrible service

I have 4 weeks with no fibre due to cables out and no feedback.

Good day

I have been without fibre for so long and no one seems to care. I have kids for the holidays and we cannot work like this.

I have logged yet another call and your technicians came and said you need to replace and I am still waiting.

I called daily and no one answers or they take a message and no one comes back to me.

Ref: 622826 They keep on saying it is escalated but clearly your process is flawed

I refuse to have a fibreless Christmas.

Sort this out.