Horrible Service!!!

<p>Just want to say that I am really not impressed with the service I am receiving from Vumatel.</p> <p> </p> <p>I requested for my line to be installed 2 weeks ago. The Vumatel workers were quick to install our line on Monday (24 July 2017). Once they were done they told us that all is good and we can phone “installations” to activate our line. When I phoned them that day they told me that it will take 2 working days to be activated. When I did not hear anything from them by Wednesday (26 July 2017) I phoned them to find out what is going on, they told me that there is “Civil Works” that’s being done in our street. Jarred then told the lady that it will be activated by this week.</p> <p> </p> <p>On Tuesday (1 August 2017) I phoned them wanting to find out if the “Civil Works” is done yet. A nice lady called Lerato sent Jarred an email asking him to please phone me with an update seeing as she could not see any new update on the system. I phoned once again today wanting to know what is going on seeing as Jarred isn’t coming back to her regarding the email that was sent. Luckily I spoke to Lerato again today. Lerato then found out from Jarred that there is some other problem now and that it will only be sorted by NEXT WEE****</p> <p> </p> <p>I feel that this is really unacceptable seeing as we have to phone Jarred to get our answers otherwise we are in the dark. Then the best is that we don’t even speak to Jarred he just tells the ladies that to say. We do not get a straight answer from him.</p> <p> </p> <p>Every time we phone them it just gets postponed with another week. I am not disappointed with the fact that it takes this long; I’m disappointed that I do not receive the correct customer service that is required. All I want is a straight answer of when this will be activated???</p> <p> </p> <p>If they told us from the beginning that this would’ve taken this long we would’ve gone with a different service provider.</p> <p> </p> <p>Please is anyone can come back to me regarding this it would be highly appreciated.</p> <p> </p>