Horrible service

Vumatel were supposed to do our fibre connection on Friday the 31/08/18 nothing was told to us accept we are coming to install fibre. We are using mweb as a provider and the guy asked my for an object number that Vumatel should have provided me. I then called home to find that out and the technician told me another team is coming to complete the job. This was at 9am. At 4pm I called in only to find out the second team never came. Then I got told that they will come today. Today we called them and they said they will come maybe sometime this week or next week. I mean really? Then I called again and made a noise so they sent someone to finish the job. They said I would have the object number once their done but nothing. Now I call when I get home and they sat I must wait for some light to stop flashing which they don't know how long it will take. Then I must connect my computer )which is on the other side of the room because they fitted the box far away from all my equipment ) to the box (with my own LAN cable which luckily I have) but not everyone has, and then it might work.

Poor service is an understatement.

Vumatel wake up, please help?