WW
Wade W
1 reviews | Active since Mar 2012
25 Mar 2023, 14:19
Horrible packet loss with Vumatel Fiber provider
Since I have moved my FIber from axxess 50mbps to Afrihost 5mbs I have had THE worste packet loss since ADSL.
I have had over 15-20 tech calls with afrihost and I have to resend test every time to PROOVE that I have packet loss.
I had to go form 10pm to 2am onm a Saturday night to see that the packet loss was not happening, only during the day when there is lots of use on the network. This is a clear indication that my line is on a lower priority that a 50mb line.
They have promised twice to send a technician, and they have not. This is THE worst fiber provider since ADSL.
DO NOT USE THEM, if you have a choice!!!!!
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Replies (2)WW
Wade W's updateReviewer Update
29 Mar 2023, 11:46I had to ask Vumatel a couple of times to respond, but they have via phone and Facebook. The packet loss is still not fixed, but both parties have done effort to trouble shoot the issue. An ONT was replaced, but did not resolve the issue.
WW
Wade W's update29 Mar 2023, 11:46
Reviewer Update
I had to ask Vumatel a couple of times to respond, but they have via phone and Facebook. The packet loss is still not fixed, but both parties have done effort to trouble shoot the issue. An ONT was replaced, but did not resolve the issue.
WW
Wade W's updateReviewer Update
06 Apr 2023, 08:44I have run a test last night and it was must better until 8pm as I had loadshedding. I will keep testing and keep you posted. Thank you for Vumatel and Afrihost that made effort to help in this regard.
WW
Wade W's update06 Apr 2023, 08:44
Reviewer Update
I have run a test last night and it was must better until 8pm as I had loadshedding. I will keep testing and keep you posted. Thank you for Vumatel and Afrihost that made effort to help in this regard.