Horrible Installation Experience From Vumatel

I am beyond frustrated with the runaround that I've been getting from Vumatel and Vodacom. My line was installed last week Tuesday but up until now, it still hasn't been activated.

Vumatel have been insisting that the line has been activated but even when the Vodacom technician connected to the ONT directly, they were not able to go online. I have sent this information to Vumatel and so have Vodacom. I even got an sms from Vumatel informing me that they couldn't resolve my ticket in the field and require access to my property, that the maintenance team would be in touch to schedule an appointment but NOTHING.

Now Vumatel has contacted the ISP and informed them that the reason my line isn't active is because there is an existing order at my address. Of course there is an existing order, MY ORDER which is still pending activation. What one earth is going on? I've never received such terrible service from Vumatel, it's quite shocking.

We need to be helped as soon as possible. If Vumatel can't assist, it would be best if they can drop the line so that we can go with OpenServe.