Horrible fibre connection and service

I didn’t have internet for two weeks about two weeks ago. First I was trying to get help from afri host who I kept having to follow up with. Then they escalated to Vumatel because I’m sure they didn’t know what the problem is. Vumatel called me once. Where they tried scheduling someone to come through. I could go to the house that day and they basically said fine and just never called me again. Eventually the Wi-Fi is started to work again. And now again, it’s doing the same thing, I haven’t had internet today. Is it going to be another two weeks?? I moved in end October and every month I don’t have internet for 2 weeks? It’s ridiculous. And I complained to Afrihost as well. And I don’t even want to try log a ticket again because it’s useless.