Horrible customer service

I paid my monthly subscription on the 25th and still today they haven't activated my line , and the agents on thier whatapps line are very rude and less informed about Thier process.One of the agents wanted a proof of payment which I sent and she was telling me that for payment allocation they use a bank statement not a proof of payment of which it doesn't make sense to me because the same details on the statement are on the proof of payment, and when I spoke to another agent he said he was escalating the matter to the payment allocation team and they said I must wait 48-72 hours and that was on Wednesday the 26th of June but still my line is not connected. The service you guys are giving us is very horrible and to this I used the same reference to pay the previous month and it worked so I'm surprised that now they can't allocate the payment.