Horrible customer service !

Item: Vumatel
Rating: 1
Author: Zinhle M

Horrible! Poor customer service, i’ve been without internet for almost 2 weeks , the whatApp line is unattended, there no agents available , when then am i paying for fibre when i’m going to have to buy data???

Helpful (0)

Replies (2)

Vumatel's replyOfficial

09 Jul 2024, 09:50

Good day Zinhle

We apologize for the experience thus far. Please confirm your full address, and we will assist with your inquiry.

Kind Regards
The Vuma Team

Vumatel's reply09 Jul 2024, 09:50

Official

Good day Zinhle

We apologize for the experience thus far. Please confirm your full address, and we will assist with your inquiry.

Kind Regards
The Vuma Team

Zinhle M's updateReviewer Update

09 Jul 2024, 11:15

Currently on the live chat , i’ve been transferred to 4 different agents since this morning 8:30, its now 11

I’ve been without wifi for 9 day, have to drive to work everyday now because i can’t work from home , its current 11:14and sill waiting … i’ve been transferred to ‘prov’ I don’t even know what that is no explanation no nothing

Zinhle M's update09 Jul 2024, 11:15

Reviewer Update