Horrible customer service

I had issues with vumatel the moment i started sevice with them. The first month i paid just before they installed my router , on the very same month they tried to debit money from my account ,after 2 failed attemps to incorrectly debit me they then suspended my service . I the called to enquire about this and I walas told that i had to pay in advance for the following month , i was sent a link to pay and i paid and was advised to wait 24hrs for service to be restored . 24hrs went by with no internet connection , i then tried to call vumatel directly , however their line was not valid and I had no other option but to contact their contractor Mweb to assit , i spoke with at least 7 different people to try to reconnect my service , i was transferred from pillar to post with no resolution . I was eventually advised by a agent that said our service had been canceled and that i had requested to do so . I obviously denied that and requested to remove the cancellation request . No one seemed to succeed so i eventually requested for a refund and hung.ive since recieved my refund ,i have been contacting them again to restore service , still no success. Its been over 2 months with no wifi and i'm tired .