Horrible call centre experience and shocking service from Vumatel

At the very beginning of November I place an order for a Vumatel Fibre internet connection through WebAfrica (which was probably my first mistake). After getting no feedback from either WebAfrica or Vumatel after a couple of weeks regarding this order, I was told to phone the Vumatel call centre directly: Now let me tell you, having been in the IT sector for over 15 years, I have dealt with hundreds of call centres, non of them providing the appalling experience I received from Vumatel.

After spending 20 minutes being transferred from agent to agent to try and "find" the agent dealing with my particular area I was simply given a reference number and told that I would be contacted soon. No one contacted me. Until the 15th of December when, out of the blue, I received a call to schedule my installation for the following day. Which came and went, with no correspondence or feedback.

Once again I contacted the call centre (multiple times) to find out what went wrong, to only once again receive a reference number and no feedback. I am still waiting.

To be honest, I can say that this has been some of the most shocking service I have experienced to date and would not recommend Vumatel to anyone.