CM
Charlotte M
1 reviews | Active since Jan 2024
27 Aug 2024, 18:21
Home wifi
I’m not happy with their services and now I have been waiting for my refund since the 3rd and they have been giving me a run around and it’s almost month end now,I have been given 10-14 days period and the 24-48 hr period and yet still no refund because their service hasn’t been active for a month now and it’s stressing me out with that
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
27 Aug 2024, 20:25Good day Charlotte
Please contact your ISP for any assistance with billing and refund inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and refund inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Vumatel's reply27 Aug 2024, 20:25
Official
Good day Charlotte
Please contact your ISP for any assistance with billing and refund inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
Please contact your ISP for any assistance with billing and refund inquiries, as we unfortunately can not assist with account related inquiries.
Kind Regards
The Vuma Team
CM
Charlotte M's updateReviewer Update
28 Aug 2024, 00:22Can you kindly provide me the contact details of the ISP cause I have been chatting to consultants via WhatsApp
CM
Charlotte M's update28 Aug 2024, 00:22
Reviewer Update
Can you kindly provide me the contact details of the ISP cause I have been chatting to consultants via WhatsApp
Vumatel's replyOfficial
28 Aug 2024, 14:38Good day Charlotte
We apologize for the experience thus far. Please contact your ISP for any assistance with billing and refund inquiries. an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please contact your ISP for any assistance with billing and refund inquiries. an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
Vumatel's reply28 Aug 2024, 14:38
Official
Good day Charlotte
We apologize for the experience thus far. Please contact your ISP for any assistance with billing and refund inquiries. an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Please contact your ISP for any assistance with billing and refund inquiries. an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind Regards
The Vuma Team