DS
Dee S
1 reviews | Active since Feb 2019
15 Feb 2019, 18:45
Home-Connect and Vumatel No Fibre service
For 2 days we have had no fibre. Home-Connect is our ISP and they cant get Vumatel to fix the issue they caused. Vumatel responds saying the line is fine even though Home-Connect say it is a cross patch? We pay Home-Connect over R1000 a month and there is no sense of urgency. The only response we get from Home-Connect is that a ticket has been opened with Vumatel. Nothing actually happens! Very disappointed.
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Replies (2)
Vumatel's replyOfficial
15 Feb 2019, 20:03Good day Dee
Please accept our sincere apologies for the service you have received . Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team.
Please accept our sincere apologies for the service you have received . Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team.
Vumatel's reply15 Feb 2019, 20:03
Official
Good day Dee
Please accept our sincere apologies for the service you have received . Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team.
Please accept our sincere apologies for the service you have received . Kindly note that a Vuma hero will be in contact with you to assist further.
Regards
The Vuma Team.
DS
Dee S's updateReviewer Update
15 Feb 2019, 20:13How exactly did you assist? Being told that another team has only had this ticket since day two, and that another team has the ticket, does not mean you are assisting. Point is, still no internet!
I'm not interested in you public relations nonsense, fix our line that you broke without notice!
DS
Dee S's update15 Feb 2019, 20:13
Reviewer Update
How exactly did you assist? Being told that another team has only had this ticket since day two, and that another team has the ticket, does not mean you are assisting. Point is, still no internet!
I'm not interested in you public relations nonsense, fix our line that you broke without notice!