Home connect and vumatel get your game together.

Home connect and Vumatel's service is absolutely disgraceful. Our area is basically forced to use vuma's service as they are the only infrastructure provider in our area. So if you have a choice don't take their services. Speaking of their services, its comparable to the services of home affairs.

There have been many issues such as slowed connection speed (eventhough I pay for a 40mb line, sometimes I recieve 0.5 mb); no connection as it states IP address cannot be found; other errors include incorrect password when the password is 100 percent accurate etc. These issues are experienced on multiple devices therefore it is not a device issue. When the call centre is called, they inform me that they have escalated to vumatel - this has been over months and no response. Pathetic service. Pathetic connection. This is the problems experienced for 1 + years. Technicians only came out once, The call centre agent said if vumatel has to come and find no fault ill have to pay for the visit, which is absolute nonsense, I'm paying for 40mb with a stable connection, i deserve that. This isn't a free government service, I'm paying for this, which seems like a waste of my time and money. To the customer service/marketing team reading this, please convey to the CEO and board of directors to up their service game unless you want customers to resort to ADSL or wireless WiFi options.