Highly Frustrated - Vumatel

I haven't had internet connectivity since 20 June 2019 & I've now contacted both Vumatel and Afrihost. The Fibre Technical Manager at Afrihost (Anita Moya) has advised that Vumatel is at fault, and the consultant at Vumatel has advised that Afrihost is at fault. Bear in mind that this is day 7 that I've been without connectivity. Both Vumatel & Afrihost refuse to send out a technician to resolve the issue because they're placing the blame on each other. I simply need the issue resolved. Yet I'm caught up in a blame war between the two.