Highly frustrated client - lack of service from your consultants

Good morning, I am a paying yet very frustrated client who has been without network for 2 weeks. I have made numerous attempts to get hold of your contact people that did not mind walking from house to house encouraging us to take the package and all of those that I have reached out to have just not bothered to attend to even my message. Not even an acknowledgement from them. I am highly frustrated and so upset at their level of service. I need help. We have been offline since 2 weeks ago. Our account is paid up to date and I do no know why we cant receive assistance on this. Another issue I have - where is your contact center for help. Besides these guys that seem to have lost interest in us who do we contact for assistance in future as it seems we are stuck with just your pole and wires and nothing after that.