Highly Disappointed with Vumatel

Hi Vumatel,

I have some serious concerns on how you are conducting business. Blackheath was in the planning stages and we were removed. your staff who was doing surveys, was seen standing around not doing their jobs when they were supposed to collect customer information. Our community is in dire need of your services. we don’t have ADSL. Everyone in our community has to pay high rates for microwave or LTE. yet you go and install Fibre in a poorer community not even a km away. The injustice that Vuma has done the Blackheath community cannot go unheard of.

What can we as the community do to speed up the process? We are not even on the planning list anymore, it is not fair. I am more than happy to re-survey the entire blackheath community myself If I have to, to make this happen. Please make contact with me with this regard. Is there any way I can Arrange with Vuma to take the cost upon myself to have Fibre available to my home?

You came from the Kuilsriver area and skipped Blackheath entirely, installed in Kleinvlei who is now live, and rose dale is live and I personally know not many people in that area has signed up for Fibre, so your excuses are irrelevant.

We were listed to have our Fibre installation begin in May 2020, and now nothing. we just have to accept the fact that you do not want to render this service to our community.

I unfortunately cannot accept this. I am heavily reliant on internet as I am permanently working from home. I need this sorted. So any sort of solution will help.

I am currently paying R1100 for 200GB LTE data which is not enough for me in a month. Simply by driving through the community, you yourself can see how many ppl have microwave internet satellite dishes installed at their houses and surely you don’t need me to explain to you how pricey this is. A lot of neighborhoods get neglected due to the fact that your surveys are not conducted properly. Meetings Are scheduled and none of the community members are aware of them. You are suppose to be pioneers in improving the lives of our communities yet the Same Rules apply in your business like in everything else. The Rich get all the Benefits and the middle Class have to pay their butts off, from the little the already have to have a basic service rendered.

I plea with you to not be another service that conforms to the status quo of this country where the Middle Class just gets left out. My Community needs you Vuma! Please Contact Me on *** should you want to discuss this further.

Kind Regards,

Logan Africa.