Highly disappointed in unjust termination of Fibre line and failure for timeous reconnection

On the 6/07/2021 Vuma were upgrading lines and somehow magically terminated our fiber line. We have been going through Cell C for the last week trying to resolve this issue how ever what a surprise nothing has changed and we are still without Fibre. The termination of our line was random and was terminated without any valid justification. This completely *********** from Vuma and without being able to contact them at all and with them now giving our ISP a ticket number for us to follow up on and try get it resolved as soon as possible which now looks in the distance. This leaves us in a endless cycle of not being able to do anything to resolve it. This is been seen to a level of incompetence that I would never of thought from Vuma over the years. Highly disappointed.