MS
Mbali S
1 reviews | Active since Jan 2023
06 Mar 2024, 10:47
High Risk Hijacking Areas in Soweto
I am very disappointed with VUMATEL, my ticket (ISP-***) was placed on hold due to prevailing challenges and safety concerns. Vuma continues to get new customers around those high-risk hijack areas knowing very well their technicians can not enter those areas.
I am from Emndeni South and I paid in full to use your service but I can not get any help! I am without INTERNET. What should be done now?
Helpful (0)
Replies (6)0
Replies (6)
Vumatel's replyOfficial
06 Mar 2024, 11:47Good day Mbali.
Thank you for getting in touch.
We understand your frustration and disappointment regarding the situation with your area being on hold due to safety concerns. Your feedback is valuable to us, and we sincerely apologize for any inconvenience this has caused you.
Ensuring the safety of both our customers and our technicians is our top priority, and unfortunately, there are circumstances beyond our control that sometimes affect service availability in certain areas. However, please know that we are actively working to find a solution that will allow us to resume services in Emndeni South as soon as possible.
Kind regards
The Vuma Team
Thank you for getting in touch.
We understand your frustration and disappointment regarding the situation with your area being on hold due to safety concerns. Your feedback is valuable to us, and we sincerely apologize for any inconvenience this has caused you.
Ensuring the safety of both our customers and our technicians is our top priority, and unfortunately, there are circumstances beyond our control that sometimes affect service availability in certain areas. However, please know that we are actively working to find a solution that will allow us to resume services in Emndeni South as soon as possible.
Kind regards
The Vuma Team
Vumatel's reply06 Mar 2024, 11:47
Official
Good day Mbali.
Thank you for getting in touch.
We understand your frustration and disappointment regarding the situation with your area being on hold due to safety concerns. Your feedback is valuable to us, and we sincerely apologize for any inconvenience this has caused you.
Ensuring the safety of both our customers and our technicians is our top priority, and unfortunately, there are circumstances beyond our control that sometimes affect service availability in certain areas. However, please know that we are actively working to find a solution that will allow us to resume services in Emndeni South as soon as possible.
Kind regards
The Vuma Team
Thank you for getting in touch.
We understand your frustration and disappointment regarding the situation with your area being on hold due to safety concerns. Your feedback is valuable to us, and we sincerely apologize for any inconvenience this has caused you.
Ensuring the safety of both our customers and our technicians is our top priority, and unfortunately, there are circumstances beyond our control that sometimes affect service availability in certain areas. However, please know that we are actively working to find a solution that will allow us to resume services in Emndeni South as soon as possible.
Kind regards
The Vuma Team
MS
Mbali S's updateReviewer Update
06 Mar 2024, 13:11I agree with ensuring the safety of both parties. I hope VUMATEL finds a solution to this issue. VUMATEL introduced us to fast and affordable internet in our black communities, I would hate if my community were to be excluded from this wonderful experience.
Thank you.
Thank you.
MS
Mbali S's update06 Mar 2024, 13:11
Reviewer Update
I agree with ensuring the safety of both parties. I hope VUMATEL finds a solution to this issue. VUMATEL introduced us to fast and affordable internet in our black communities, I would hate if my community were to be excluded from this wonderful experience.
Thank you.
Thank you.
Vumatel's replyOfficial
06 Mar 2024, 13:16Thank you for your understanding. We are working on resolving the issue.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
Vumatel's reply06 Mar 2024, 13:16
Official
Thank you for your understanding. We are working on resolving the issue.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
MS
Mbali S's updateReviewer Update
06 Mar 2024, 20:32Please resolve it soon! Get security personnel to assist with getting access into the area. OR refund me back.
SOWETO people BEWARE!!! This might be you next
SOWETO people BEWARE!!! This might be you next
MS
Mbali S's update06 Mar 2024, 20:32
Reviewer Update
Please resolve it soon! Get security personnel to assist with getting access into the area. OR refund me back.
SOWETO people BEWARE!!! This might be you next
SOWETO people BEWARE!!! This might be you next
MS
Mbali S's updateReviewer Update
07 Mar 2024, 12:37 Your technicians came through and fixed my internet line. Thank you very much for your efforts in providing excellent service and effective support.
MS
Mbali S's update07 Mar 2024, 12:37
Reviewer Update
Your technicians came through and fixed my internet line. Thank you very much for your efforts in providing excellent service and effective support.
Vumatel's replyOfficial
07 Mar 2024, 12:39Thank you for the feedback :-) and enjoy your fast fibre connectivity.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
Vumatel's reply07 Mar 2024, 12:39
Official
Thank you for the feedback :-) and enjoy your fast fibre connectivity.
Kind regards
The Vuma Team
Kind regards
The Vuma Team