Hi I have tried to connect with Vuma Fiber customer service, I couldn't reach them, and the what's up texting is very artificial

Hi I have tried to connect with Vuma Fiber customer service, I couldn't reach them, and the what's up texting is very artificial. It just provides all the steps I have done. It's just a run around.. I need proper help, I need to access important information, I need customer care line, I have no internet since yesterday.. customer service here is just bad.