"HEROES" lost their VUMA at vumatel... PATHETIC!!

Had installation of Vumatel on Saturday. (This was arranged VERY fast - Almost too fast to actually be true!!) Afterwards.. I Was told the line is dead and someone needs to come and splice and activate. Tech confirmed this would be the same day. I requested a contact number and was told NO that I will be contacted during the course of the day.. he was messaging the person right there and then, this was 09h30+-.. I asked if it would be the same day, tech said YES.s I waited all day for this person to contact me. Round 15h00 I called the call centre to be told I basically have to wait until I am contacted by the coordinator, and that they only work Monday to Friday, which means that the tech was actually telling me stories?? Great way to start this business relationship!! And who was he messaging to contact me?? Hmmm.. I have sent numerous emails to support and another to ********** - STILL no response?? We started off on a great foot, and when the tech only arrived 15mins late and still apologised for being late I was impressed... now this half job. I kinda thought this service was too good to be true. My installation has been delayed, and now I am being ignored.