HELP!!!!!!!!!

I have never experience such poor service in my life. We logged a call via CellCFibre for our line that was damaged by our neighbors gardener on the 12th Jan. We then received a quote the next day for R1700. We disputed this cost as the installation was not done correctly the first time. The cable was rolled up and stuck between the wall and the fence. Looking at other installations they are in protective boxes and conduit. When wanting to escalate we were told that we needed to email Monthusetsi Nakedi. which we did and heard nothing. After leaving many messages and sending numerous mails we received a mail saying its been sent to the coordinators. After still hearing nothing I left more messages as Monthusetsi is never available. On Friday after leaving another two messages with still no call, I called again and got through to him for the very first time. (note...there is no one else to escalate to) He said its been sent to Nano Fibre. I was able to get there details and I said I would try follow-up. When trying to call Nano Fibre there line just drops. Tried to go to their office in Randburg which doesn't seem to exist. I then mailed Monthusetsi again and he rep**** that he would follow-up. Still nothing. When trying to follow-up this morning no one can help me as Nano are closed on weekends. Spoke to Vuma and Monthusetsi is not in and as always there is no one else to help. So we have to now wait for Monday. CellC will assist in escalating for us then. This kind of service is just unacceptable. I feel we are stuck in a corner as no one can seem to help. How can Monthusetsi Nakedi be the only person to can escalate to but be does nothing in my mind. Not even one did he try call me, knowing how frustrated we are getting. PLEASE can someone just call and advise what's happening.