MD
Mubeen Dildar-Mia
1 reviews | Active since Sept 2020
10 Nov 2020, 09:40
Heading Into Week 3 Without Fibre Installation
Approaching day 21 with no phone call from Vumatel to install fibre at my premises. My ISP has logged the request with Vumatel and escalated it 3 times but nobody from Vumatel has contacted me to do the installation and they won't allow another company, like Openserve, to operate in the area. So Vumatel creates a monopoly by controlling the fibre in an area but won't deliver customer service. Consumers should have a right to choose their Service Provider instead of this nonsense of being left with no choice but dealing with *********** SP's who do not care about service delivery.
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Mubeen Dildar-Mia's updateReviewer Update
10 Nov 2020, 18:37I am told by Supersonic that Vumatel wants me to come to their office to fetch a power supply unit for the ONT. I don't know why I need to go to Vumatel, as a service provider you should be sending me any infrastructure that is necessary in getting me connected. That is why we pay for installation.
MD
Mubeen Dildar-Mia's update10 Nov 2020, 18:37
Reviewer Update
I am told by Supersonic that Vumatel wants me to come to their office to fetch a power supply unit for the ONT. I don't know why I need to go to Vumatel, as a service provider you should be sending me any infrastructure that is necessary in getting me connected. That is why we pay for installation.