Harsh Review: Vumatel & Axxess Fibre Installation Disaster

Since 4 April, I’ve been trying to get fibre installed at my premises—and it’s now the end of April. What should’ve been a simple process has turned into a bureaucratic mess with no accountability, no urgency, and no results.

Vumatel and Axxess bounce me between each other like a tennis ball while the “72-hour” and “24-hour” wait periods drag into weeks. Every call ends with a vague promise, every deadline gets reset, and the technician who is supposedly “scheduled” remains a ghost.

This isn’t a delay—it’s a complete systems failure.

Customers shouldn’t have to beg for basic service. I’ve wasted time, money, and energy chasing something that should’ve been done within a few working days. There is zero communication, no ownership, and no coordination between Vumatel, Axxess, and the technicians.

Frankly, this is the kind of chaos that pushes people toward alternatives like Starlink—and I wish that were an option. At least they deliver.

Sort yourselves out.