DB
Dale B
1 reviews | Active since Jan 2013
20 Oct 2018, 13:15
Harrassment
Ever since fibre has been installed in my area, Vumatel have been phoning, emailing and SMSing me several times a week, if not daily. This is despite the fact that I have never given them consent for use of my details for marketing. Unsubscribing from emails doesn't work. Asking agents to remove my details or at least add a comment indicating that I do not want to be called doesn't work. The SMSs do not have an opt out option. If Vumatel does come to your area think very carefully before giving out your details for any reason.
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Replies (4)0
Replies (4)
Vumatel's replyOfficial
22 Oct 2018, 13:25Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the sales team now so that they can investigate your query.
Kind Regards,
The VUMA Team
Best regards,
Vumatel's reply22 Oct 2018, 13:25
Official
Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the sales team now so that they can investigate your query.
Kind Regards,
The VUMA Team
Best regards,
Vumatel's replyOfficial
22 Oct 2018, 13:25Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the sales team now so that they can investigate your query.
Kind Regards,
The VUMA Team
Best regards,
Vumatel's reply22 Oct 2018, 13:25
Official
Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the sales team now so that they can investigate your query.
Kind Regards,
The VUMA Team
Best regards,
DB
Dale B's updateReviewer Update
24 Oct 2018, 18:18Guess who was JUST at my front gate?! Vumatel! How clear must I make it that I never want to see or hear from Vumatel ever, ever again?!
DB
Dale B's update24 Oct 2018, 18:18
Reviewer Update
Guess who was JUST at my front gate?! Vumatel! How clear must I make it that I never want to see or hear from Vumatel ever, ever again?!
Vumatel's replyOfficial
03 May 2019, 13:54Good day Dale
Please not that we will now be closing the review off on our side. We sincerely apologise for the inconvenience the issue has caused you.
Regards
The Vuma Team
Please not that we will now be closing the review off on our side. We sincerely apologise for the inconvenience the issue has caused you.
Regards
The Vuma Team
Best regards,
Vumatel's reply03 May 2019, 13:54
Official
Good day Dale
Please not that we will now be closing the review off on our side. We sincerely apologise for the inconvenience the issue has caused you.
Regards
The Vuma Team
Please not that we will now be closing the review off on our side. We sincerely apologise for the inconvenience the issue has caused you.
Regards
The Vuma Team
Best regards,