KJ
Kyle J
1 reviews | Active since Dec 2014
16 Nov 2017, 14:46
Harassment
Weekly I receive SMS's & emails requesting a balance that I have paid 7 months ago. When I call into the call center I am advised that I cannot speak to anyone in the accounts/billings department & I should send an email. I've sent 79 email to the email address provided by the call center agent to which I have not received any reply.
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Vumatel's replyOfficial
16 Nov 2017, 15:18Good day
Hope this mail finds you well.
Thank you for your valued message and apologise for the inconvenience that has been caused, please note that we have escalated your query to accounts department to assist further.
Kind Regards
The Vuma Team
Best regards,
Vumatel's reply16 Nov 2017, 15:18
Official
Good day
Hope this mail finds you well.
Thank you for your valued message and apologise for the inconvenience that has been caused, please note that we have escalated your query to accounts department to assist further.
Kind Regards
The Vuma Team
Best regards,