Half a year wait!

I submitted a complaint on Saturday- been waiting 5 months for someone to contact me after my order was placed. I received a call from Vumatel this morning saying that someone will contact me from scheduling. By 2pm no one had contacted me. I called them and after being on the phone for 30min I was told that my order has not been captured! After 5 months. Now I'm told I'll get an email with an installation date. I've asked if it could be hurried up considering the situation. That's not possible. I've waited 5 months to get this installed. My neighbours are getting their installation done but I haven't so much have received a call back. This service is ridiculous. They reply to all their Hello Peter complaints but don't actually sort the clients issue out. Waiting 5 months for a service should be unacceptable but nobody at Vumatel is sensitive to my situation. I would like my installation done today, I've waited long enough. Their is an installer in my complex, it can't be hard for them to call him and get him to come here. When I asked for that I was told it has to be scheduled. They can't make an exception considering they made me wait half a year? I have many friends who have had similar experiences with Vumatel, I think it's about time we made this bad service public on Social Media. It seems the only time they'll reply is if it's in the public domain.