1 reviews | Active since Jun 2016
Got the set-up...Now what???
<p>Vumatel, was great with the installation part of the service, it was quick and efficient. I had no hassles, none whatsoever. The only reason I am giving them a 3/5 rather than a 5/5 for great service is their customer service.</p> <p>They installed the device and informed me to activate it through means of a LAN cable (which I purchased); the connection will automatically open a “homepage” so that I may proceed from there.Plugged in the LAN cable….and Walla…nothing!</p> <p>I phoned them and the indicated that they are not an ISP provider, and for the device to effectively work, I need to get an ISP provider to set up and activate the device…problem is, apparently not all ISP providers do a “set-up and activate” for Vumatel; as if they are not recognised as a Vumatel ISP provider.</p> <p>Please do assist in this regard, and how I can move forward, as I use my internet not just for youtube, but also for work, which I do…to be able to pay for my internet, that I do not currently have.</p>
Good day,
We apologise for the inconvenience caused and understand your frustration.
Please, could you kindly send your contact details and physical address to *** so that we can inform the support team of your issue and they can assist you in getting activated?
Kind regards,
The VUMA Team
Good day,
We apologise for the inconvenience caused and understand your frustration.
Please, could you kindly send your contact details and physical address to *** so that we can inform the support team of your issue and they can assist you in getting activated?
Kind regards,
The VUMA Team
