VM
Variety M
1 reviews | Active since Aug 2021
04 Feb 2026, 15:21
Good Fibre Speeds, Occasional Outages and No Notification
My experience with Vuma Fibre has been mostly positive. The Wi-Fi speed is fast and reliable, and when the service is running, everything works well for daily use. However, there are times when the network goes down for a few hours, and there is no notification sent to customers. This can be frustrating, especially when you rely on the internet for work or important tasks. That said, their WhatsApp support is responsive. When you reach out to them, they usually reply and explain what the issue is and provide updates. Communication could be improved by notifying customers in advance or during outages. Overall, good internet performance, but better outage communication would improve the experience.
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Replies (1)0
Replies (1)Vumatel's replyOfficial
07 Feb 2026, 10:07 Good morning Valerie
Thank you very much for the rating and wonderful review. We are glad that your speed is consistent. We do have good news to share. Have you heard, Vumatel now has an App where you can check the following. Manage your fibre on the go with our new Vumatel Self-Service app for Android & iOS!
Thank you very much for the rating and wonderful review. We are glad that your speed is consistent. We do have good news to share. Have you heard, Vumatel now has an App where you can check the following. Manage your fibre on the go with our new Vumatel Self-Service app for Android & iOS!
🟢Check your Vuma fibre operational status
🛑Identify network outages or maintenance
💳Manage payments & reconnect (Reach/Key Only)
🌐Manage Wi-Fi passwords (Reach/Key Only)
🧰Troubleshoot issues
☎️Get ISP contact details
🛑Identify network outages or maintenance
💳Manage payments & reconnect (Reach/Key Only)
🌐Manage Wi-Fi passwords (Reach/Key Only)
🧰Troubleshoot issues
☎️Get ISP contact details
Stay in control! 📱Download:
- Android: brnw.ch/21wUbHc
- iOS: brnw.ch/21wU9ig
Need Help Now? Call *** or speak to your ISP.
Alternatively, please share these details with us:
- Contact number
- Email address
- Physical address
- How can we help?
- Android: brnw.ch/21wUbHc
- iOS: brnw.ch/21wU9ig
Need Help Now? Call *** or speak to your ISP.
Alternatively, please share these details with us:
- Contact number
- Email address
- Physical address
- How can we help?
Kind Regards
The Vuma Team
Vumatel's reply07 Feb 2026, 10:07
Official
Good morning Valerie
Thank you very much for the rating and wonderful review. We are glad that your speed is consistent. We do have good news to share. Have you heard, Vumatel now has an App where you can check the following. Manage your fibre on the go with our new Vumatel Self-Service app for Android & iOS!
Thank you very much for the rating and wonderful review. We are glad that your speed is consistent. We do have good news to share. Have you heard, Vumatel now has an App where you can check the following. Manage your fibre on the go with our new Vumatel Self-Service app for Android & iOS!
🟢Check your Vuma fibre operational status
🛑Identify network outages or maintenance
💳Manage payments & reconnect (Reach/Key Only)
🌐Manage Wi-Fi passwords (Reach/Key Only)
🧰Troubleshoot issues
☎️Get ISP contact details
🛑Identify network outages or maintenance
💳Manage payments & reconnect (Reach/Key Only)
🌐Manage Wi-Fi passwords (Reach/Key Only)
🧰Troubleshoot issues
☎️Get ISP contact details
Stay in control! 📱Download:
- Android: brnw.ch/21wUbHc
- iOS: brnw.ch/21wU9ig
Need Help Now? Call *** or speak to your ISP.
Alternatively, please share these details with us:
- Contact number
- Email address
- Physical address
- How can we help?
- Android: brnw.ch/21wUbHc
- iOS: brnw.ch/21wU9ig
Need Help Now? Call *** or speak to your ISP.
Alternatively, please share these details with us:
- Contact number
- Email address
- Physical address
- How can we help?
Kind Regards
The Vuma Team
