Good Day, I have been having a lot of issues with my fiber , two weeks ago my line gave in and Vuma tel techs came out and identified damage, I then went to my SP Afrihost and disputed the charge of R1750 as I felt I could not have damaged the line in the

Good Day, I have been having a lot of issues with my fiber , two weeks ago my line gave in and Vuma tel techs came out and identified damage, I then went to my SP Afrihost and disputed the charge of R1750 as I felt I could not have damaged the line in the wall as there is a box closing it , still 2 weeks gone neither can Afrihost or Vuma Tel help me I had to pay Nano the money for re installation, again the tech asked was any renovations done and yes windows were installed in my apartment but then when I am asking for a letter stating that the damage could be due to exposure from the renovations I am still waiting a week later for a letter so that way I can take this up with my body corporates and the person responsible for damage should reimburse me, I have been on calls for almost 2 hours daily begging and asking help me please but the only help I got was when I paid and then everyone started calling me , I find it very disappointing that when we need help from our SP they give you the same feedback ticket still open , can I please get assistance in solving this dispute, I would appreciate any help I can get. Regards