Going for second week with no internet.

We have no internet going on the second week now.

They say "Contact your ISP. The necessary channels are setup to resolve issues if they appear to be on the VUMA network. "

Our ISP did escalate this to vumatel and yet we are without service. People make use of the internet for more things these days and being without service for so long is unacceptable. We stream our TV shows, movies and radio for the whole family. We do work, homework and research and skype calls via the net, when it is on. Now we have to drive in to work where we could work remotely from home after hours.

I left work early last week so that a cable technician could check the CPE and test the fiber from our home. After some hours he returned stating that there was a fiber break and that they repaired it. We were told that the service will be restored on Saturday morning. It's Wednesday morning and we have no service.

We had way better service at Telkom as this is not the first time we have been without service for more than a week, not to mention the various days in between. We cannot rely on the vumatel service and that is a problem. In the meantime we are fighting with out ISP as the message above states we have to contact them, now they get the beating for vumatel problems.

Vumatel, you have the opportunity to be a good service provider, do that.