Getting the poorest of service from Vumatel for 9 consecutive days

My internet services has been down since the 26th of Feb 2018. I have been calling Vumatel 3 times a day sometime more since then only to be told that a technician will be coming out but still no technician and still no internet access 9 days later. It seems that support was trained to tell customers the same line “ ITS HAS BEEN ESCALATED AND SOMEONE FROM MAINTENANCE WILL YOU” Does anybody at Vumatel understand the word “URGENT”. Though I have been calling Vumatel for 9 days now, nobody can provide me with a contact number for management/technician. I leave messages for management to call me back and nobody returns my calls. Every person i speak to apologies for the service ive been receiving but what's the use if nothing is being done. I have escalated the matter to team leaders and supervisors by sending emails and have received no joy. I have further escalated the matter to the CEO and Founder of Vumatel by including them in my emails to Vumatel but they have not rep**** back nor have they acknowledged my mail. Management makes daily promises that have not been fulfilled. There are days where my calls where deliberately dropped and times where i have had to hold on for 50 mins and nobody calls me back. I have lost all patience with dealing with Vumatel. The public needs to be made aware of Vumatel's pathetic service to clients.