Get your act together Vumatel

I placed on order on 3 June (more than a month ago) to get fibre installed. A techinician came through and I need a new fibre box installed as the current one is too far from the property and trenching outside the boundary is not allowed. A team came through yesterday but it was the wrong team who don't install boxes!! This is just one of many frustrating, infuriating interactions I have had with them. The only person who has any work ethic or concept of customer service at Vumatel is a consultant named Sophy Kobe. She is responsive, helpful and puts in effort to resolve customer issues. If only the rest of Vumatel staff would follow her example and not drag the company's reputation through the mud with service that is pathetic and worse than Telkom and Eskom combined. Get your act together Vumatel.