JG
Jeanne G
1 reviews | Active since May 2017
03 Mar 2018, 20:48
GET IT FIXED!!!
Been waiting three weeks to have the CPE box fixed at our new office!!! 5 different ticket numbers, hours on the phone and the same ******* excuses!!! We need this fixed like yesterday and no one is taking responsibility or even seems to care... shocking “customer service” from this useless “no”service provider!!!
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Replies (2)
Vumatel's replyOfficial
05 Mar 2018, 09:06Good Morning Jeanne
We trust trust that you are well.
Thank you very much for taking our call today. Kindly be advised that a technician has been assigned to attend to your issue. We will follow up with the relevant department and revert back to you.
We hope you find the above in order.
Kind Reagrds
The Vuma Team
Best regards,
Vumatel's reply05 Mar 2018, 09:06
Official
Good Morning Jeanne
We trust trust that you are well.
Thank you very much for taking our call today. Kindly be advised that a technician has been assigned to attend to your issue. We will follow up with the relevant department and revert back to you.
We hope you find the above in order.
Kind Reagrds
The Vuma Team
Best regards,
Vumatel's replyOfficial
17 Mar 2018, 18:24Good Evening Jeanne
We trust that you are well.
Thank you so much for taking our call this evening. As discussed we will keep the review opened until we can confirm that the issue has been resolved.
I hope you find the above in order.
Kind Regards
Grace
The Vuma Team
Best regards,
Vumatel's reply17 Mar 2018, 18:24
Official
Good Evening Jeanne
We trust that you are well.
Thank you so much for taking our call this evening. As discussed we will keep the review opened until we can confirm that the issue has been resolved.
I hope you find the above in order.
Kind Regards
Grace
The Vuma Team
Best regards,