Gatvol of Vumatel!
They are supposedly doing an upgrade in our area. We now have no connectivity for days! Last weekend we had none, this weekend since Friday 10:20 am we had none, just as month end approaches and we have to do our internet banking! It is also the deadline for uploading our SARS interim tax returns! Last Thursday we also had no coverage! I am thoroughly GATVOL of VUMATEL!!!
Helpful (0)
Replies (9)0
Replies (9)'s updateReviewer Update
28 Aug 2023, 16:32Vumatel claims to have rep**** to me privately. So far I haven't had any replies anywhere!
's update28 Aug 2023, 16:32
Reviewer Update
Vumatel claims to have rep**** to me privately. So far I haven't had any replies anywhere!
's updateReviewer Update
28 Aug 2023, 16:49Thanks, I have now found the private reply and sent my address, etc. so that Vumatel can fix the problem.
's update28 Aug 2023, 16:49
Reviewer Update
Thanks, I have now found the private reply and sent my address, etc. so that Vumatel can fix the problem.
's updateReviewer Update
29 Aug 2023, 09:29Vumatel phoned me this morning, accusing me of not sending them my address. I know that I sent it to them privately, but the caller disagreed. I said that I would give her my account number. She said she could not assist me and rang off. Then I phoned back, held on for ages, and eventually a voice message said that all the agents are still busy. Can I leave a message. As I opened my mouth to do so, they rang off. They certainly are not interested in our problems!!!
's update29 Aug 2023, 09:29
Reviewer Update
Vumatel phoned me this morning, accusing me of not sending them my address. I know that I sent it to them privately, but the caller disagreed. I said that I would give her my account number. She said she could not assist me and rang off. Then I phoned back, held on for ages, and eventually a voice message said that all the agents are still busy. Can I leave a message. As I opened my mouth to do so, they rang off. They certainly are not interested in our problems!!!
's updateReviewer Update
29 Aug 2023, 10:12My VOX account number is ***. Now Vumatel can look up my address from their records. We have left many messages with VOX, which they passed on to Vumatel, but none of these elicited a response! We have been without fibre since last Friday! 🤬
's update29 Aug 2023, 10:12
Reviewer Update
My VOX account number is ***. Now Vumatel can look up my address from their records. We have left many messages with VOX, which they passed on to Vumatel, but none of these elicited a response! We have been without fibre since last Friday! 🤬
's updateReviewer Update
29 Aug 2023, 16:29I sent them my address at 10:15 this morning. Nobody contacted me since!
's update29 Aug 2023, 16:29
Reviewer Update
I sent them my address at 10:15 this morning. Nobody contacted me since!
's updateReviewer Update
30 Aug 2023, 09:22Another day has gone by. Still no response by Vumatel. They are useless!
's update30 Aug 2023, 09:22
Reviewer Update
Another day has gone by. Still no response by Vumatel. They are useless!
Vumatel's replyOfficial
30 Aug 2023, 10:07Good day Selma S
Thank you for the address, we have escalated the line to the maintenance team and they will go out and have a look.
Kind regards
The Vuma Team
Thank you for the address, we have escalated the line to the maintenance team and they will go out and have a look.
Kind regards
The Vuma Team
Vumatel's reply30 Aug 2023, 10:07
Official
Good day Selma S
Thank you for the address, we have escalated the line to the maintenance team and they will go out and have a look.
Kind regards
The Vuma Team
Thank you for the address, we have escalated the line to the maintenance team and they will go out and have a look.
Kind regards
The Vuma Team
Vumatel's replyOfficial
30 Aug 2023, 11:37Our technicians have confirmed that services have been restored.
Vumatel's reply30 Aug 2023, 11:37
Official
Our technicians have confirmed that services have been restored.
's updateReviewer Update
30 Aug 2023, 13:26Thanks very much for finally fixing our fibre! I have checked it and I am able to transact on line again, just in time for all my bills that have piled up. PLEASE don't disconnect us again, or reroute our line to another user! On Monday I phoned our in-home supplier. They told me that the line is working well for DENISE. The problem was that we are not listed as Denise, so I deduced that our line must have been rerouted to Denise during the Vumatel Weltevredenpark big upgrade last week, at about 10:15 last Friday morning. Please just leave our line in working order now!
's update30 Aug 2023, 13:26
Reviewer Update
Thanks very much for finally fixing our fibre! I have checked it and I am able to transact on line again, just in time for all my bills that have piled up. PLEASE don't disconnect us again, or reroute our line to another user! On Monday I phoned our in-home supplier. They told me that the line is working well for DENISE. The problem was that we are not listed as Denise, so I deduced that our line must have been rerouted to Denise during the Vumatel Weltevredenpark big upgrade last week, at about 10:15 last Friday morning. Please just leave our line in working order now!