MD
Michael D

1 reviews | Active since Oct 2020

21 Oct 2020, 17:59

Garbage service from Vumatel

Terrible service.,rude call center consultant who refused to put me through to a supervisor. Took them forever to send someone to repair my Fibre after they conducted 'maintenance' at our complex yesterday. Eventually someone arrives and replaces the fibre modem. He tells me it will take an hour to configure the modem. I get told by the call center afterwards that its not an hour, but 24 hours. Terrible service, rude consultants and I had to spend more time on the phone today dealing with these people than actually being productive with my own work. The only reason I have given a one star rating is because I am unable to give 0 stars.

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Replies (1)
Vumatel
Vumatel's reply23 Oct 2020, 08:38
Official
Good Morning Michael 

We trust that you are well. 

Thank you very much for taking our calls. As discussed, we have escalated the matter to the team and will revert back to you. 

Kind Regards 
The Vuma Team