Furious at misinformation and situation I'm in.

Hi

I am furious with Vumatel. I was advised I could have 2 CPE boxes installed on my property and share 1 fibre account. Mweb advises I cannot do this so the CPE is useless. I simply want the box removed but Vumatel is still charging me. Not only that but I had to wait almost 3 weeks for someone to call. They had cancelled my order as they thought it was a duplicate and each time I phoned, was told to call back in a week. This delayed me further.

I don't think it's unreasonable that since I was advised I could have 1 Fibre account over 2 CPE boxes, that you cancel 1, remove it and since it was not used, I should not be charged.

Please call me back to Discuss