FURIOUS AND DISAPPOINTED

I'm extremely disappointed with this company. On the 26 April 2024(Friday) I made a deposit into Vuma's account for them to render their fibre services to me. The following Monday morning I received a call from one of their consultant to schedule the installation day and time. On the agreed day the installation technicians didn't arrive and I didn't receive any callback from anyone instead I received an email rescheduling the installation day to be 31 May 2024. I called them back and I was now told that technicians don't work on a public holiday. Bare in mind I was not told that when we were scheduling the day and time. Fine I let it slide and ask for the next appointment to please be soon maybe on a weekend as im at work during the week and I also asked how come they rescheduled the installation without consulting with me first like they did in the beginning. I mean I wouldn't have paid for their services on the 26 April to only be rendered to me a month later it makes no sense. The consultant that I was talking to said he understands and promised that I'll receive another call to schedule the installation, I waited for like a good week again no one bothered to call me until I called them back and now they told me that my query has been escalated and so forth, so they are still waiting for feedback. On 9 May I received a call from the installation company and by that time I was already furious and explained to the lady that the reason why I payed for their services is for me to start using their WiFi from beginning of May because it's now costing me a lot to always buy data as I've cancelled my contract with another service provider. OK it seemed like she understood my frustration at the time and we scheduled another installation appointment to be the 12 May 2024 at 13h00 and bare in mind that I had to cancel my commitments for the day and I even made her aware of it. The day finally came no technician arrived yet again, the following Monday morning I sent her an email, there was no reply nothing. So from then onwards I've been calling VUMA contact centre with no luck instead I've been sent from pillar to post. There's nothing that I haven't done to reach out to them (phone calls, emails, WhatsApp chat) everything to a point on the 28 of May I've sent a WhatsApp asking for my refund as Im no longer interested in their services. I was then told to provide proof of account and I did just that and I was told that refunds take 7-14 days. Guess what it's the 24 June 2024 Today and I haven't received a notification whatsoever from my bank that I've received my refund. Instead I did what I "do" best and reached out again last week Wednesday to ask about my refund and I was told that they've escalated the matter and they awaiting feedback /approval and apparently there's no ETR. so to me it came as if they are saying DEAL WITH IT. I am so angry with these people and the company itself, they have shown me nothing but incompetency, lack of urgency to me and they are definitely not professional. They don't even sympathise. I won't rest until I get back what's due to me, it's my money.. Yesterday I even received an invoice reminding me to pay the account that I haven't even used to start with and I'm like the accounts department are not even aware that the WiFi is not even installed and yet they are reminding me of a second payment MXM. Clearly I'm being made a fool here because these people are not communicating. At this point I just want VUMATEL to refund me and we part ways.