Fuming with Vumatel

Currently I'm headed for my 4th week without any connection. When it initially started in my area (Grassy Park) I contacted them and I was told to contact my ward councilor and so I did that only to be told by the ward councilor that they have no contract/connection with Vumatel.

Then went back to the mentioned service provider and they sent out a technician, this individual pulled out one Fibre line, tested it, put it back and told us the problem is resolved and it was FOR AN HOUR!

Again I contacted them the same day and then had to hear about how they'll send someone out again but since it's a public holiday the following day I'd have to wait and someone would come out and see to it in 24-48 hours and well it's been 48 hours already and I have not seen a single individual attend to it.

I write exams online in the next week or two and all I get from them is messages to tell me that it's down and they are investigating.

Investigating what? You are the service provider and this is what you do?? 4 weeks of touching this and investigating that??

Yet if I'm 1 day late with payment you're able to cut my connection immediately?? This is pathetic, now I'm required to spend more in order to make sure I'm up and running in time for my exams.

Truly pathetic.