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Elina D
1 reviews | Active since Apr 2024
17 Apr 2024, 14:14
Frustration Over Unresolved Internet Outage
I recently experienced a complete internet outage for three days, and despite multiple calls for help, my issue remains unresolved. Each call ended with assurance that my case was escalated, yet I received no feedback on what's wrong or when it'll be fixed. This lack of communication and support is disappointing. Customers deserve transparency and prompt resolution. Moving forward, I hope for improvements in communication and support processes to prevent such frustrations.
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Replies (2)0
Replies (2)ED
Elina D's updateReviewer Update
17 Apr 2024, 15:44Hi Vuma Team,
Thank you for the call. I will wait for further feedback regarding when we can expect a technician to be assigned to us.
Regards,
Elina
Thank you for the call. I will wait for further feedback regarding when we can expect a technician to be assigned to us.
Regards,
Elina
ED
Elina D's update17 Apr 2024, 15:44
Reviewer Update
Hi Vuma Team,
Thank you for the call. I will wait for further feedback regarding when we can expect a technician to be assigned to us.
Regards,
Elina
Thank you for the call. I will wait for further feedback regarding when we can expect a technician to be assigned to us.
Regards,
Elina
ED
Elina D's updateReviewer Update
18 Apr 2024, 12:28Hi Vuma Team,
Today is day 4, and at 8 am this morning, I received an email stating that a technician was dispatched. I then called to follow up and inquire about when to expect the technician, only to be informed that there is a backlog, and they cannot provide an estimate for the technician's arrival. It took 3 days for the team to realize the need to send a technician, but now it seems it will take even longer for me to actually have a technician come and fix the problem. What is the normal turnaround time for resolving a minor issue?
Thank you.
Today is day 4, and at 8 am this morning, I received an email stating that a technician was dispatched. I then called to follow up and inquire about when to expect the technician, only to be informed that there is a backlog, and they cannot provide an estimate for the technician's arrival. It took 3 days for the team to realize the need to send a technician, but now it seems it will take even longer for me to actually have a technician come and fix the problem. What is the normal turnaround time for resolving a minor issue?
Thank you.
ED
Elina D's update18 Apr 2024, 12:28
Reviewer Update
Hi Vuma Team,
Today is day 4, and at 8 am this morning, I received an email stating that a technician was dispatched. I then called to follow up and inquire about when to expect the technician, only to be informed that there is a backlog, and they cannot provide an estimate for the technician's arrival. It took 3 days for the team to realize the need to send a technician, but now it seems it will take even longer for me to actually have a technician come and fix the problem. What is the normal turnaround time for resolving a minor issue?
Thank you.
Today is day 4, and at 8 am this morning, I received an email stating that a technician was dispatched. I then called to follow up and inquire about when to expect the technician, only to be informed that there is a backlog, and they cannot provide an estimate for the technician's arrival. It took 3 days for the team to realize the need to send a technician, but now it seems it will take even longer for me to actually have a technician come and fix the problem. What is the normal turnaround time for resolving a minor issue?
Thank you.