Frustrating Service and Lack of Communication

My experience with Vumatel has been extremely disappointing. For nearly two weeks, we've been without internet service, and the lack of effective communication and resolution from Vumatel has been frustrating and unacceptable. Issues Faced: 1. Unresolved Service Interruptions: We have been without internet for almost two weeks. Despite numerous attempts to get the issue resolved, Vumatel has failed to address the problem adequately. They closed our ticket without fixing the issue, leaving us in a prolonged state of inconvenience. 2. Poor Communication: Vumatel has been incredibly unresponsive. We have not received any proactive updates or clear information about the status of our issue. The lack of communication has compounded our difficulties, especially since three people in our household rely on the internet for work. 3. Unprofessional Service: The service we have received has been far from professional. The repeated back-and-forth with customer service without resolution and the lack of urgency in addressing the problem reflect poorly on their operational standards. 4. Inadequate Support: When I reached out to escalate the issue, there was no immediate action taken. Vumatel's failure to send someone out promptly to replace the faulty equipment or resolve the technical issue has been deeply frustrating. Vumatel’s service has been consistently unreliable, and their customer support has been inadequate. Our experience with them has significantly disrupted both our work and personal lives. There have been ongoing issues with their infrastructure, leading to prolonged service interruptions and poor communication. It’s clear that significant improvements are needed. At this point, our community needs to consider alternatives and look at partitioning vumatel out of the area and request for a more reliable provider.