Frustrating: Almost a month and still no fibre installation

I ordered my fibre package with Vodafone on the 7th of Dec, they sent the request to Vumatel the 9th and guess what, its almost a month later and I'm still waiting for Vumatel to complete our order. I've given them every possible detail they wanted and we are still waiting. I called today to find out Vumatel now canceled the order, no reason, its just cancelled on vc***. Then I called again and they say, we can the house already has infrastructure but the order is incomplete because its still picking up on the previous owner of the house. I told them that they left a month ago and they confirmed they paid the line release fees etc so there is no reason why it should still be on their name. Bottom of the line is no matter how many time I call Vodacom they can't help because Vumatel is sleeping on the job. A month for someone to figure this out and I'm still waiting. I can't work and I'm not supposed to be in the office but I'm forced to go and risk my health because Vumatel can't get their act together. Everyday its a different story. The last ref nr I received is 388808 , can someone at Vumatel just do their job and get our fibre order completed, PLEASE!!!!!!